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“Six Strengthens” Was Emphasized in the Weekly Grid Work Meeting Held by Grid Center

 

In the afternoon on July 13, Peng Enqiang, Deputy Director of Grid Center, presided over a weekly video meeting on grid work of sub-districts, attended by leaders of Public Service Center and Special Group for Instant Complaint Handling. 

In the meeting, Public Service Center raised new requirements for case handling processes such as case acceptance and response, complaint verification and feedback; Special Group for Integrated Coordination reported multiple aspects including special case declaration, July assessment results, assessment data check timeline, etc. 

After the reporting, Peng Enqiang pointed out that six aspects should be strengthened: give more priority and prepare for the next step; combine online declaration and case handling to ensure timely and concurrent implementation; properly utilize a dual dispatching mechanism to enhance complaint handling efficiency; exchange working experience to improve staff cooperation; deepen case handling processes by active contacts with citizens; improve services based on realities, such as response to complaints involving the epidemic. 

As for the next step, Grid Center shall make a timeline and intensify scheduling work to motivate all the offices and enhance the resolution rate of and satisfaction to the complaint handling.