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The Public Service Center of Dongcheng District Human Resources and Social Security Bureau takes measures to respond flexibly to the business peak caused by the epidemic

 

First, the center vigorously promoted the way of non-face-to-face service. Specifically, the center publicized the way of handling social insurance reductions via email, through WeChat, posters, short message notifications, etc., and guided people to deal with these work from “offline” to “online”, timely distributing the number of personnel in the hall. Second, the center quickly opened a green channel for social insurance reductions, and flexibly adjusted the counters depending on the volume of business, such as transferring the insurance reductions business from the waiting counter to the quick counter. Meanwhile, staff from the information desk guided people in time to reduce their stay time in the hall. Thirdly, the center strengthened daily inspection of the hall. Leaders of the center arranged the shifts reasonably, which maintained the hall inspection connected seamlessly and responded to emergencies in a timely manner; they supervise the staff and related personnel’s personal protection, implemented the “one-meter interval”, and disinfected and sterilized the hall to ensure the implementation of all prevention and control measures. Up to 20th April, 540 insurance reductions has been completed.