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“Hand-to-Hand” Seamless Docking is Serving People Returning to Beijing during “the Last Kilometer”

 

People stranded in virus-hit Hubei return to Beijing one after another. According to the requirements of the city and district, Beixinqiao Sub-district immediately established a team to standardize the transfer of people leaving Hubei to Beijing with high efficiency. Closed-loop management is implemented throughout the transfer process to ensure that the work can be carried out steadily.

Life supplies are in place to “welcome” residents back home. 

“Welcome back!” At 5 p.m., Mr. Liang, a resident of Haiyuncang Community, Beixinqiao Sub-district, was greeted by the staff of the Dongcheng District Transit Team at Beijing West Railway Station. By 6:30, Mr. Liang took the shuttle bus of the Transit Team to the Tiantan Sports Center. 

After completing the online registration, signing the letter of responsibility and the notification letter, Mr. Liang returned home safely at 7 o’clock, accompanied by the staff of Beixinqiao Sub-district and Haiyuncang Community. During his way back home, Mr. Liang felt deeply moved, “I got help and care from so many people as soon as I got to Beijing. I feel I am truly back ‘home’!” 

As his family visit during the Spring Festival coincided with the epidemic, Mr. Liang had been stranded in his hometown in Hubei for two months. When he heard that he could return to Beijing, Mr. Liang felt so excited, but also haunted by a lot of concerns. 

“The Sub-district and community workers quickly dispelled all my concerns through their meticulous work and friendly communication.” Mr. Liang recalled that the community workers had been in close contact with him, patiently guiding him to register and complete the procedures for returning to Beijing through the WeChat Mini Program of “Jingxinxiangzhu” (designed for registration of people’s 14 days of health condition when being quarantined), and asking whether there were any other difficulties that need to be resolved. 

Learning that Mr. Liang lived alone in Beijing and needed to be quarantined immediately after returning, the community workers prepared dinner and fresh vegetables in advance to welcome him home as it was too late to get supplies by himself. 

Set up the “Optional Actions” and conduct the 7*24 follow-up service 

In the next 14 days, community workers will continue to serve as Mr. Liang’s “liaison officer”, “purchaser”, “courier” and “delivery men”. They will contact Mr. Liang twice a day at regular intervals, and provide heart-warming services including purchasing daily necessities, sending and receiving deliveries, and taking away the garbage. According to the person in charge of Haiyuncang Community, the community has maintained contact with more than 30 residents who were in similar situations with Mr. Liang as early as in the second survey in February this year and has been keeping in touch by telephone, WeChat, and other platforms, providing real-time notification of the epidemic prevention condition, getting information in advance whether the residents have the proper conditions for home quarantine, and laying the foundation for their subsequent management and services after their return. 

Like the Haiyuncang Community, other communities in Beixinqiao Sub-district use their methods to greet and receive people returning from Hubei to Beijing back. The person in charge of Beixinqiao Sub-district said that, according to the “Hand-to-Hand” diversion results, if people returning from Hubei to Beijing were diverted back to the community for home quarantine, their identities will be checked by the community as soon as possible. They could only enter the community if no abnormality in body temperature is detected and their carry-on luggage gets disinfected. Their records will be strictly incorporated into the community management, and the closed-loop management mechanism will be strengthened. 

While implementing various measures for the epidemic prevention, Beixinqiao Sub-district and other communities are actively promoting people’s livelihood services to ensure the normal living needs of people returning to Beijing during the quarantine period. In addition to completing the required precautionary procedures for epidemic prevention, currently each community has set up a corresponding “Optional Actions” according to the needs of its residents, including purchasing and delivering daily necessities for them, implementing contactless delivery, timely disposal of household waste, and inquiring about the physical condition through telephone or WeChat contact twice a day, etc. The communities also leave their contact information to these residents, keep in touch with them at all times, and dispel their bad mood in time.