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Multiple Measures Adopted to Improve Service and Optimize Business Environment

  Firstly, in view of current situation where common workload including dealing with social security fund is heavy and clients are many, Appointment Adjustment Scheme is worked out to set time limits for appointments and non-appointments so as to relieve the load, reduce waiting time and specify appointment time; secondly, internal training is fostered, training material is being formulated, and all staff will be required to learn codes of conduct, systems of responsibility and related policies; thirdly, learning materials on business that may encounter more enquiry will be made, tests will be conducted, and backbone staff will be in teams to give presentation in enterprises, streets and communities.